Privacy policy

How Animiste collects, uses, and protects your data

Effective date: October 19, 2026. Animiste, LLC (“Animiste,” “we,” “us,” or “our”) operates Numa and our related websites, desktop applications, mobile applications, and account services (collectively, the “Services”). This Privacy Policy explains what personal data we collect, how we use it, who we share it with, and the choices you have.

Animiste, LLC · 131 Continental Dr, Suite 305 · Newark, DE 19713 · United States. Questions about this policy: [email protected].

Scope. This policy applies to all Animiste products and services, including the Numa desktop app, Numa mobile app, numa website, account portal, billing pages, and any future product we offer under the Numa or Animiste name unless we tell you a separate policy applies.

1. Information we collect. Account information: when you register, we collect information needed to operate your account, such as your name, email address, authentication identifiers, and subscription or plan status.

Device and operational information: we collect technical data required to run the Services, such as operating system, app version, screen dimensions, hardware class, and general device characteristics. We use this to deliver automation, layout, and reliability features—not for advertising profiles.

Usage and billing data: we record service usage needed to operate your account, enforce plan limits, deduct credits, display usage in your profile, prevent abuse, and maintain the Services. This includes task counts, credit consumption, session metadata, and similar operational metrics.

Conversation content: we may retain chat messages, agent inputs, and agent outputs tied to your account so you can review history and we can provide support. To request deletion of this content, contact [email protected].

Payment information: paid plans are processed by Stripe. We receive billing essentials from Stripe (such as customer ID, subscription status, and transaction references). We do not store full payment card numbers on our servers.

Communications: if you email us or contact support, we keep the content of those messages and related contact details to respond and improve support.

2. Screenshots and task content. During an agent task, the app captures screenshots of your screen and sends them, together with your instructions and any files the task needs, to our servers and to third-party AI model providers so the model can decide the next action. Some screenshots are kept with the task's run record — for example, proof screenshots attached to a finished run so you can review it on your devices, and records we use for troubleshooting and support. Numa does not capture your screen when no task or recording is running. We do not use your screenshots or conversations to train AI models, and Animiste personnel do not routinely review them. We do not operate legacy messaging-bridge features; do not send us data expecting third-party chat integrations we no longer support.

3. How we use information. We use personal data to provide and maintain the Services; authenticate you; process subscriptions and credit usage; improve reliability and safety; respond to support requests; comply with law; and enforce our Usage Policy. We do not use your content to train AI models.

4. AI providers and subprocessors. Your requests — including text, screenshots, files, and voice audio for transcription — are processed by third-party AI model providers, currently Anthropic, OpenAI, Google, DeepSeek, Groq, and ElevenLabs, to produce responses and run agents. Those providers process data under their own terms and privacy policies, and retention by those providers follows their own policies. We use Stripe for payments. We may update subprocessors as our stack evolves; categories include AI inference, speech transcription, cloud hosting, payment processing, and operational analytics tied to account usage.

5. How we share information. We share personal data with service providers who process it on our behalf under contract; with Stripe for billing; with AI providers to fulfill your requests; when required by law or valid legal process; to protect the rights, safety, and security of Animiste, our users, or others; and in connection with a merger, acquisition, or asset sale with notice where required. We do not sell your personal information.

6. Retention and deletion. We keep personal data only as long as needed for the purposes above. You may request deletion of your account by contacting [email protected]; when you do, or when a paid subscription ends and you close your account, we delete or de-identify associated personal data within approximately seven (7) days, except where we must retain limited records for legal, tax, fraud-prevention, or security obligations.

7. Your choices. Contact [email protected] to request deletion of conversation content or screenshots kept with your task records. Request deletion of your account to remove associated personal data subject to the retention note above. Contact [email protected] to request access to or correction of personal data we hold about you.

8. Children. The Services are not directed to children under 13. You must be at least 13 years old to use the Services. If we learn we collected personal data from a child under 13 without appropriate consent, we will delete it.

9. Security. We use administrative, technical, and organizational measures designed to protect personal data. No method of transmission or storage is completely secure; we cannot guarantee absolute security.

10. International users. Animiste is based in the United States. If you use the Services from outside the U.S., your data may be processed in the U.S. and other countries where our providers operate.

California residents (CCPA/CPRA): you may have the right to know categories of personal information collected, request deletion, and not be discriminated against for exercising privacy rights. We do not sell personal information. Submit requests to [email protected].

EEA, UK, and Switzerland: where applicable law grants you rights of access, rectification, erasure, restriction, objection, or portability, contact [email protected]. We will respond within the time required by applicable law. You may also lodge a complaint with your local supervisory authority.

11. Cookies and similar technologies. We use essential cookies or local storage required for sign-in, session continuity, consent storage, and basic site operation. If you consent to analytics cookies, we may set a first-party visitor identifier and record site events such as page views, page duration, scroll depth, traffic source, first-touch attribution, device/browser details, approximate Cloudflare-derived location, clicks, and funnel steps. When you sign in, analytics events from the same visitor may be linked to your account identifier. We do not store raw IP addresses in analytics events. Marketing cookies or pixels are optional and should not run unless you consent where required.

12. Changes. We may update this Privacy Policy from time to time. We will post the revised policy here with a new effective date. Continued use of the Services after changes take effect means you accept the updated policy.